Refund policy

Returns & Refunds Policy

At Sharon's Factory Shop, we want you to love your purchase. If something is not quite right, we are here to help.

Our Returns & Refunds Policy complies with the Consumer Protection Act 68 of 2008 (CPA) for online sales and is designed to provide a fair and transparent shopping experience.

📦 Returns & Exchanges

If you wish to return or exchange an item, please notify us within 7 days of receiving your order.

Returns or exchanges are accepted within 30 calendar days of delivery, provided that:

  • The item is unworn, unused, and in its original packaging.
  • The item is in a resalable condition.
  • Proof of purchase (order number or receipt) is provided.
  • The return request is made within 30 days of receiving your order.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned or exchanged unless they are faulty, defective, or otherwise covered by your rights under the Consumer Protection Act:

  • Sale or promotional items.
  • Custom-made, personalised, or special-order products.

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us as soon as possible so we can assess the issue and resolve it in accordance with the Consumer Protection Act.

How to Start a Return or Exchange

To request a return, exchange, or refund, please contact us:

WhatsApp/Call: 063 682 2070
Email: SharonsFactoryCandice@gmail.com

Once we receive your request, we will review it to ensure it meets our Returns & Refunds Policy. If your request is approved, we will provide you with return instructions.

If an exchange is approved, your replacement item will be dispatched once we have received and inspected the original item.

Return Address

Please include your order number with your return to help us process it quickly.

Sharon's Factory Shop
7 Gately Street
Southernwood
East London
5201

Please note: Customers are responsible for the cost of returning items to us, unless the return is due to a faulty, incorrect, or damaged item.

Processing Times

Once your return has been received and inspected:

  • Approved exchanges are processed within 3–5 business days.
  • A tracking number will be provided once your replacement has been dispatched.
  • If the requested item or size is unavailable, we'll offer a refund, store credit, or an alternative product, whichever is most suitable.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may require additional time for the funds to appear in your account.

Delivery charges are non-refundable, unless the return is due to our error or a faulty product.

If 15 business days have passed since your refund was approved and you have not received it, please contact us at SharonsFactoryCandice@gmail.com.

Incorrect or Missing Items

We are sorry if something is not right with your order.

If you receive an incorrect or incomplete order, please:

  • Contact us within 48 hours of receiving your delivery.
  • Include your order number and photographs, where applicable.
  • We will resolve the issue as quickly as possible at no additional cost to you.