Sizing & Exchanges
Our boots are generally true to size.
Sale Items:
Please note that all sale items are final sale and are not eligible for refunds or exchanges.
Shipping Policy
We deliver throughout South Africa with The Courier Guy for R99, with free shipping on orders over R1,500.
All stock is kept at our physical store in East London, so there’s no waiting for stock to arrive. We usually pack and book orders on the working day payment is confirmed. Weekend and public holiday orders are processed the next working day.
Estimated delivery is 3–4 working days from courier collection. Outlying areas may take longer.
Tracking is emailed once booked and updates after courier collection. Please check your spam folder if needed.
Please provide the correct delivery address and contact number. Additional charges may apply for redelivery.
For assistance, email Sharonsfactorycandice@gmail.com.
